Effective Date: 2024-12-17
1. Administrator or TONEE LTD - company registered with its registered office in Plovdiv (4013), 22 Archimandrit Evlogi Street, entered in the register of entrepreneurs at the National Court Register, kept by the District Court in Plovdiv, VAT: BG 203550581.
2. Personal data - information about a natural person, identified or likely to be identified by one or more specific factors determining the physical, physiological, genetic, mental, economic, cultural or social identity, including the device IP, location data, internet identifier and information collected through cookies and other similar technologies.
3. Policy - this Privacy Policy containing information about the processing of personal data and the use of cookies and similar tracking technologies on the website.
4. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
5. Service - Internet service, application managed by the administrator in the domain https://toneff.coffee accessible through web browsers and through the mobile application "TONEFF Coffee Shop".
6. Store - TONEFF's online store, accessible through the website through which TONEFF sells goods remotely.
7. User - any natural person who visits the website or uses one or more services or functions described in the Policy.
8. Device - means an electronic device through which the User accesses the website.
We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).
We collect the personal data that you provide to us when placing an order. This includes:
We do not collect any sensitive personal data unless explicitly required for order processing and provided with consent.
Persons who register on the website or in the application are asked to provide the data necessary to create and manage the account and to send a parcel by courier. Data can be deleted at any time. Providing data marked as mandatory is required to create and manage an account, and failure to do so will result in the inability to create an account. Providing other data is voluntary. All data is encrypted in our database, passwords are hashed.
Your data is used for the following purposes:
All payments on our platform are securely processed through the Stripe payment system. Your payment information is encrypted and handled according to Stripe's strict security protocols.
We take the security of your data seriously. All data stored in our database is encrypted using secure encryption protocols to ensure confidentiality and protection against unauthorized access.
Under the GDPR, you have the right to:
To exercise any of these rights, please contact us at:
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
We do not sell, trade, or share your personal data with third parties, except when necessary for order fulfillment (e.g., shipping companies) or required by law.
If you wish to return your coffee, please ensure that the package is unopened. Returns can be sent to the following address within 30 days of receiving your order:
Company: Tonee Ltd
Address: Bulgaria, Plovdiv, str. Arhimandrit Evlogi 22
Phone:
The return is at the expense of the user. The refund will be made to the card with which the payment was made within 14 days.
We reserve the right to reject returns if the package has been opened or tampered with.
If you have any questions regarding our processing of your personal data or would like to exercise your rights, please write directly to our Data Protection Officer at the following email address: